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Terms and Conditions

Last updated 5th April 2024

This document informs you about The Uniform Room and our legal terms and conditions (Terms) on which we sell any of our products (Products) to you.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. Whenever we revise these terms, the most up to date version of them will be uploaded to our website so please ensure they are read before purchasing our items.


1. Information about us

2. Our products

3. Our website

4. Bespoke products

5. What we use your personal information for

6. How the contract is formed between you and us

7. Our right to vary these terms

8. Our returns policy

9. Delivery

10. Price of products and delivery charges

11. How to pay

12. Our liability

13. Events outside our control

14. Communications between us

15. Other important terms

1. Information about us

1.1 Our company address is Building 1 Bay 1 Dandy Bank Road, Pensnett Trading Estate, Kingswinford, West Midlands, DY6 7TA. Our VAT number is GB322 6656 08. 

1.2 We operate the website

1.3 For our up to date contact information, please visit our Contact Us page on our website.

2. Our Products

2.1 The images of the products on our website or on our other sales literature, are for illustrative purposes only. We cannot guarantee accurate colour reproduction and your products may vary slightly from those images. However, we have made every effort to display the colours accurately.

2.2 The packaging of the products may vary from that shown in images on our website or on our other sales literature.

2.3 Details, descriptions and specifications on our website or our other sales literature, are intended as a guide to give a general approximation of the goods.

2.4 All products are subject to availability. We will inform you as soon as possible if the product you have ordered is not available. You may either cancel your order or keep your order and we will process your order as soon as we have the relevant items in stock.

2.5 You are responsible for checking the order or any certain specification you place with us is accurate. Please take the time to read and check your order before submitting it.

3. Our Website

3.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

3.2 We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. We do not guarantee that our site will be secure or free from bugs or viruses.

3.3 You will be responsible for any orders placed using your account or any account details, passwords or security details provided to you.

3.4 We have the right to remove any posting you make on our site for any reason.

4. Customised Products

4.1 In the event that you require us to add any customisation to the products, you shall be responsible for ensuring that the information you provide is correct and accurate.

4.2 Where you require us to produce samples for you, we reserve the right to charge you a fee for such samples and will agree the amount of that fee with you in advance.

5. What we use your personal information for

5.1 We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy on our website. Please take time to read this.

5.2 In order to provide our full range of services you will be asked for personal data such as your name, address and email address when you register for an account, or order products and services from us. You may also be asked for additional details during the ordering process, such as credit or debit card information to allow us to complete your order(s). The information we request will be the minimum amount required for us to successfully complete your order.

5.3 Where appropriate, we use your personal data to process your order and/or maintain your account, to provide goods and services to you or your organization, for basic profiling purposes and to let you know about other goods and services in which you may be interested. To inform you about changes and improvements to our website, for billing purposes and we may make our mailing file available to carefully selected companies whose products may be of interest to you.

5.4 Your personal data might be passed onto a third party if they need it in order to fulfill your order(s) for our goods and services, or to execute the communications we send to you. If you do not want us to pass on your details, please contact the customer service team at

6. How the contract is formed between you and us

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it.

6.2 After you place an order, you will receive an email from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted. 

6.3 We will confirm our acceptance to you by sending you an email that confirms that the products have been dispatched.  The contract between us will only be formed when we send you the dispatch confirmation. 

6.4 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price communicated to you, we will inform you of this by e-mail or otherwise and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

7. Our right to vary these terms

7.1 We may amend these terms from time to time. Please look at the top of this page to see when these terms were last updated.

7.2 Every time you order products from us, the terms in force at that time will apply to the contract between you and us.

8. Our returns policy

8.1 You may return products to us in accordance with our Returns Policy, the details of which are available on our returns page on our website.

8.2 We want you to be fully satisfied with your purchase from The Uniform Room. If for any reason you wish to return or exchange an item, please ensure the following conditions are met. You are returning an item within 14 days of receiving it. We will not accept returns after this period unless faulty or wrongly described. Your Item is unworn, unwashed and in its original packaging. The item is in the same condition as when you received it and in a resalable condition. We cannot accept returns of garments that have been correctly embroidered or customised to your instruction.

8.3 Return the items to us in its original packaging to the following address: The Uniform Room, Building 1 Bay 1 Dandy Bank Road, Pensnett Trading Estate, Kingswinford, West Midlands, DY6 7TA. We recommend that you obtain a proof of postage from the Post Office. Please note, it is your responsibility that garments are returned to the above address safely.

8.4 Unless faulty or not as described, returned items must:

      8.4.1 Be returned to us within 14 days of receipt, we will not accept the   
               return after this time has elapsed.

      8.4.2 Be unworn, unaltered and unwashed and in resalable condition.

      8.4.3 Not be embroidered, printed or customised.

8.5 Once we receive and check the goods, we will then refund your payment. This may take up to ten working days to complete. If the returned items are faulty or not as described, we will cover the postage costs. If the items are just unwanted, we’ll refund the cost of the items, but not the postage costs.

9. Delivery

9.1 Your order will be delivered using the delivery service that you select when placing your order. The delivery options that are currently available shall be those in force at the time you place your order. Please visit our Delivery page on our website to see all delivery options.

9.2 Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time. 

9.3 You own the products once we have received payment in full, including all applicable delivery charges.

9.4 Free delivery on orders over £100.

10. Price of products and delivery charges

10.1 The prices of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.

10.2 Prices for our products may change from time to time, but changes will not affect any order we have confirmed with an order confirmation.

10.3 The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery page on our website.

10.4 We stock a large number of products. It is always possible that, despite our best efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

11. How to pay

11.1 You can only pay for products using PayPal, debit card or credit card.

11.2 We accept the following cards:

        11.2.1. Visa / Delta / Electron; 

        11.2.2. MasterCard / Eurocard; 

        11.2.3. PayPal Top Up Card;

        11.2.4. Maestro;

        11.2.5. American Express; and

        11.2.6. Debit cards (also known as bank cards) with a Visa or     
                    MasterCard logo.

12. Our liability

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

12.2 If you are not acting as a consumer we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 We do not in any way exclude or limit our liability for:

        12.4.1 death or personal injury caused by our negligence;

        12.4.2 fraud or fraudulent misrepresentation;

        12.4.3 any breach of the terms implied by section 12 of the Sale of
                  Goods Act 1979 (title and quiet possession);

        12.4.4 any breach of the terms implied by section 13 to 15 of the Sale of
                   Goods Act 1979 (description, satisfactory quality, fitness for
                   purpose and samples); and

        12.3.5 defective products under the Consumer Protection Act 1987.

13. Events outside our control 

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control is defined below in clause 13.2.

13.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3 If an event outside our control takes place that affects the performance of our obligations under a contract:

       13.3.1 we will contact you as soon as reasonably possible to notify you; and

       13.3.2 our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.

14. Communications between us

14.1 When we refer, in these terms, to "in writing", this will include e-mail.

14.2 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified e-mail address of the addressee. 

14.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15. Other important terms

15.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

15.2 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

15.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the contracts (Rights of Third Parties) Act 1999 or otherwise.

15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

15.6 Please note that these terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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