Customer Service

Positions we can print and embroider

We can print and embroider designs in a wide range of positions; the positions available depends on the garments you select. When customising your items you will see a list of positions available to choose from. If you’re looking to add a design to a position which isn’t available, we can still help you. Contact one of our team before placing your order and we can see how we can help.

File types we accept

Our ordering process could not be easier, you can upload your logo or design once you have chosen your garments. We can accept the following file types; PNG, .JPG, PDF. If you have a logo or design that is in a different format, please do not hesitate to contact us and we can look at this in more detail for you.

Artwork quality

You should try and upload the best quality, highest resolution version of your logo or design that you have. If you upload a file that is too low quality to print or embroider, our team will contact you to discuss how best to proceed. Our aim is to ensure your logo will look as good as possible.

Printing and embroidery limitations

There may be certain limitations when it comes to the customisation type you select. For example, certain logos or designs cannot be embroidered, especially those with colour gradients or very detailed designs. If this is the case, our expert team will work with you once your order is placed to see how we can simplify or adjust your design so the quality of embroidery remains at a high standard.

Colours 

Madeira threads are used on each of our embroidery machines and we use their pantone chart to find the closest matching thread colour to your design. If you wish for a particular pantone colour to be used in your design or you know the pantone reference number, please type this into the notes on the customisation page.

Maximum dimensions for embroidery and print

The maximum width for embroidery is 30cm. The maximum width for print is 40cm. The height of your logo will be scaled according to the width you select.