Customer Service

FAQ

• Do you charge for delivery?

  At The Uniform Room we offer free delivery on all orders over £100 (ex VAT). A small charge of £5.99 (ex VAT) is added to orders under £100 (ex VAT) for mainland UK. As well as UK deliveries, we can also deliver to a wide range of European countries as well as America. Please check out our delivery page for prices.

• What are the embroidery and print prices?

  For each embroidery or printing application you have on an item, a cost will be applied. The personalisation cost is added separately to the plain item price. For example, if you order 1 garment with 1 logo in 2 positions, there will be x2 application charges. The more applications you have, the cheaper the price will be.

   The current application costs for embroidery and print are (Prices ex VAT):

  Embroidery                                                   Print 

  1+ - £5.00 per application                            1+ - £5.00 per application 

  2+ - £4.00 per application                            2+ - £4.00 per application 

  10+ - £3.50 per application                          10+ - £3.50 per application 

  35+ - £3.00 per application                          35+ - £3.00 per application 

  100+ - £2.50 per application                        100+ - £2.50 per application 

  250+ - £1.50 per application                        250+ - £1.50 per application 

  500+ - £1.30 per application                        500+ - £1.30 per application 

   

   

• How much are the embroidery and print set up charges?

  There will be a set up charge, this is a one off payment which is applied at the checkout. Once your logo is set up, you can have it embroidered or print on as many items as you wish. If your looking to use the same logo again, simply log in to your account and add the logo to your chose items. You will not be charged a set up fee again.
   

  The current set up charges are:

  Embroidered logo: £15.00

  Printed logo: £15.00

  Embroidered Text: £3.00

  Printed Text: £3.00

   

• I can't see what I am looking for. Do you supply it?

  If it’s workwear, sportswear, promotional clothing, schoolwear and teamwear we will supply it! If you're looking for something in particular which you cannot find, please contact us and we shall be happy to help.

• I am not sure which uniforms shall be best for me, can you help?

  Yes of course, please call us anytime between 8:30am and 5:00pm Monday to Friday. One of our representatives will be happy to help and support you with your requirements.

• How long will my order take?

  For plain items, orders will take between 3-5 working days to be delivered. For personalised items, orders will take between 7-10 working days to be delivered.

• Do you provide samples?

  Samples of all our products are available. We have no minimum order so you are welcome to purchase any of our items as single quantities to check the size and test the quality and fabric. Samples are charged in full but if you order the item without personalisation you can then return this for a refund of the garment price.

• Which formats do you accept the artwork?

  We can accept the following file types PNG, .JPG, PDF.